Effective Date: 22 July 2025
Business Name: Prisms Creations Au
ABN: 89 231 237 917
1. Introduction
Welcome to Prisms Creations Au. By accessing or using our website, you agree to be bound by these Terms and Conditions and our associated policies. If you do not agree, please do not use our services.
These terms govern the use of our online store and the purchase of goods from our site. We comply with the Australian Consumer Law (ACL), and your rights under the law are not limited by any part of these terms.
2. Products and Services
We offer a range of products including:
- 3D printed items
- Ceramics
- Hermit crab foods and supplies
All products are sold and shipped within Australia only.
3. Orders and Payment
We accept the following payment methods:
- PayPal
- Afterpay
- Credit or Debit Card
- Bank Transfer
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices and availability are subject to change without notice.
Orders will not be processed until payment has been received in full.
4. Shipping
We ship via Australia Post. Shipping costs and delivery timeframes will be displayed at checkout. All shipping estimates are provided in good faith but are not guaranteed.
Prisms Creations Au is not liable for any delays, damage or loss once the parcel has been dispatched.
5. Refunds and Returns
We accept returns and offer refunds in accordance with our Refunds and Returns Policy and the Australian Consumer Law.
You are entitled to a refund, replacement or repair if a product is faulty, not as described, or does not perform as expected. Change of mind returns are handled at our discretion and may be subject to conditions.
6. User Accounts
You may choose to create an account or checkout as a guest. If you register for an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
We reserve the right to terminate or suspend accounts that violate our terms.
7. Age Restrictions
By using this website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.
8. Third-Party Services
We use third-party services including:
- PayPal and Afterpay for payment processing
- Australia Post for shipping and delivery
Your use of these services is subject to their own terms and privacy policies.
9. Intellectual Property
All content on our website — including images, product descriptions, logos, and designs — is the property of Prisms Creations Au and is protected by intellectual property laws. You may not reproduce or use our content without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Prisms Creations Au will not be liable for any indirect, incidental or consequential damages arising from the use of our site or products.
Nothing in these terms limits your rights under the Australian Consumer Law.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting to the website. Continued use of the site after changes are posted constitutes acceptance of the updated terms.
12. Contact Us
You are entitled to a refund, replacement or repair if a product is faulty, not as described, or does not perform as expected. Change of mind returns are handled at our discretion and may be subject to conditions.
You may choose to create an account or checkout as a guest. If you register for an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
